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Simply Smart Service Desk Solutions

• Adopt and Adapt Industry Best Practice – ITIL aligned.
• Super-fast data entry with logical user interface.
• Industry metrics out of the box with powerful MI reporting.
• Set up and run in hours with point and click configuration.
• Secure, High Availability, GDPR compliant service – ISO 9001, ISO 27001, Cyber Essentials

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IT Service Management

IT Service Management

Customer Service Desk

Customer Service Desk

HR – Employee Relations

HR – Employee Relations

Facilities Management

Facilities Management

Enterprise Service Desk (ERM)

Enterprise Service Desk (ERM)

Agile Service Desk

Agile Service Desk

Click and Play Service Desk

Cloud based, award winning and easy of use service management software for the real world. Simplisys Service Desk offers  flexible solutions for small support teams up to large teams with enterprise level features:

  • Manage multiple data channels from one easy to use interface.
  • Roles based access to tickets.
  • Email integration with automated ticket creation and acknowledgements.
  • Feature rich reporting tool and dynamic dashboards.
  • Customer Portal theme-able by Department / Customer organisation.
  • Powerful but simple to create business rules and workflows to drive automation.

We think we have achieved this and more, see what our customers think.

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Simplisys helps all types of organisations transform their front line Help Desk and Support Desk operations

Patient Referral System
Church of Scotland
Crossreach
Bassetlaw District Council
SupportUK
HFT
Branston
Boston Duvet and Pillow Company
Ensign Group
Celerity
Forviva
Headmasters
Trivallis Homes
Sue Ryder
Tearfund
Patient Referral System
Branston
Boston Duvet and Pillow Company
Sue Ryder

Patient Referral System

SimpliSys took all of Breast Cancer Now’s requirements in their stride, endeavoured to understand their point of view and were committed to offer the best solution to make sure that the new system is not only fit for purpose, but also user-friendly and scalable for the future.

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Branston

Read how investment in Simplisys helped Branston, which employs over 700 people across its three sites - in Lincoln, Scotland and the South West and handles over 350,000 tonnes of potatoes a year and supplies some of the largest retail, wholesale and food manufacturing customers in the UK maintain the status of market leader.

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Boston Duvet and Pillow Company

BDPC previously had no formal support system in place; issues were tracked in an adhoc manner with endless corridor kidnapping. Ric Chapman, IT Manager said “we had no metrics, so we couldn’t measure how well we were doing, or even if we had enough resources/staff to cope”.

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Sue Ryder

Sue Ryder provides approximately 2.7 million hours of care to thousands of people every year, operating from 7 Hospices and 5 Neurological units, 4 offices, and 460 Retail outlets and Regional offices employing approximately 3000 staff and 11,000 volunteers.
The charity has experienced growth in recent years. Supporting this growth from an IT investment point of view is particularly challenging as Paul Fitzpatrick confirmed; “Getting best value for money is not as simple as it sounds, from an IT point of view we need to invest in future-proof technology with partner vendors we can trust to deliver on-time and at a reasonable cost”.

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Simplisys ltd
Top Floor
42 High Street
Portishead
Bristol
BS20 6EL


Software Advice Recommended for IT Asset Management Software Mar-20
View Simplisys Service Desk On SourceForge.net