Introduction and Scope
This policy has been designed for disaster recovery/business continuity (i.e. the ability to recover recent live data in the event of a partial or total loss of data) as key deliverable and is not therefore designed as a method of archiving material for extended periods of time. It should be noted however, that all data is mirrored to a separate server continuously to facilitate maximum service up time.
The ‘data’ backups cover data logged in Simplisys Service Desk application and system generated ‘meta’ data managed by Simplisys Ltd at its managed service data centre, The ‘Hosted’ service.
Data held and managed in companies where Simplisys Service Desk is installed locally is excluded from this policy.
Back-up Policy
Customer Data
- Incremental backups of all customer data are performed daily and are retained for 30 days.
- Each customer database is backed up overnight at 23:45.
- Transaction log backups of each customer database are taken at 12:00 and 17:00, 7 days per week
- Backed-up data is transferred to a second, remote, secure data centre.
- A limited number of authorised personnel have access to the backup application and data.
System Data
- Incremental backups of data are performed daily and are retained for 30 days
- Backups are taken overnight at 23:45.
- Backed-up data is transferred to a second, remote, secure data centre
- A limited number of authorised personnel have access to the backup application and data.
Requests for backup data from customers must be approved by the Technical Manager or a Director of Simplisys Ltd.
